Legal Meridian Digital Services ACN: 697 217 155 Last updated: April 2026 By using this website or engaging our services, you agree to the following terms and confirm that you have read and understood our privacy practices. These terms are governed by the laws of Australia.

PART A — TERMS & CONDITIONS

1. Scope of Work

All projects begin with a written agreement outlining deliverables, timelines, and pricing. Any additional tasks outside the agreed scope will be quoted separately before work begins.

2. Payment Terms

A 50% deposit is required before any work commences. The remaining 50% is due upon project completion, prior to final delivery. For custom or larger projects, milestone-based payment schedules will be agreed in writing. Late payments of more than 14 days may result in work being paused. All prices are quoted and invoiced in Australian Dollars (AUD) and include GST where applicable.

3. Revisions

Each project includes a defined number of revision rounds as agreed in the proposal. Revisions are intended to refine the agreed scope, not to redirect the project. Significant changes to direction may be quoted as additional work.

4. Timelines

We commit to agreed timelines on the basis that feedback, content, and approvals are provided by the client in a timely manner. If a client is unresponsive for more than 14 days, the project may be paused and a restart fee may apply.

5. Ownership & Intellectual Property

Upon receipt of final payment, the client owns all final deliverables produced for their project. Meridian Digital Services retains the right to display non-confidential work in its portfolio, website, or marketing materials, unless the client requests otherwise in writing prior to commencement.

6. Third-Party Tools & Services

Some projects may require third-party platforms such as hosting providers, domain registrars, or software subscriptions. These costs are the responsibility of the client and are not included in project pricing unless explicitly stated.

7. Cancellations

If a client cancels a project after work has commenced, they will be invoiced for all work completed to that point. The initial deposit is non-refundable.

8. Liability & Disclaimer

Meridian Digital Services will deliver work with professional care and in accordance with the agreed scope. We are not liable for indirect or consequential damages, including technical issues arising from third-party platforms, hosting providers, or plugins beyond our control.

The information provided on this website is intended for general informational and promotional purposes only. It does not constitute professional, legal, financial, or technical advice and should not be relied upon as such. All project outcomes depend on a range of factors including client input, third-party platforms, and market conditions which are beyond our control.

By using this website or engaging our services, you acknowledge that any decisions or actions taken based on information provided by Meridian Digital Services are done entirely at your own risk. Nothing in this disclaimer limits your rights under the Australian Consumer Law.

9. Communication

All project communication is conducted via email. Response times are within 1–2 business days (AEST). We operate exclusively within Australia.

10. Confidentiality

All information shared with us in the course of a project — including business details, strategy, and documentation — is treated as confidential. We will not share or disclose this information without your consent. A mutual NDA can be arranged upon request.

11. Governing Law

These terms are governed by the laws of Australia. Any disputes arising from these terms or from services provided by Meridian Digital Services will be subject to the jurisdiction of Australian courts.

12. Updates to These Terms

We may update these terms from time to time. The current version will always be available on our website. Continued use of our services constitutes acceptance of the updated terms.

PART B — PRIVACY POLICY

In accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

13. What Information We Collect

We collect the following personal information when you contact us or engage our services: name, email address, phone number, business name, project description and requirements, budget range, and timeline preferences. We also collect anonymous usage data through Google Analytics including pages visited, time on site, and device type. This data does not identify individuals.

14. Why We Collect Your Information

We use your information to respond to enquiries, deliver and manage our services, communicate about your project, issue invoices, and improve our website. We do not use your information for unsolicited marketing and we do not sell, rent, or trade your personal information to any third party.

15. Cookies and Analytics

Our website uses Google Analytics to collect anonymous usage data. No personally identifiable information is collected through analytics. You can opt out via your browser settings or the Google Analytics Opt-out Browser Add-on. Our website may use basic session cookies to support site functionality. You can disable cookies through your browser settings at any time.

16. How We Store and Protect Your Information

Your personal information is stored securely and is accessible only by authorised members of our team. We take reasonable technical and organisational measures to protect your data from misuse, loss, unauthorised access, modification, or disclosure. We do not store payment card information. All payments are processed through secure third-party providers. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

17. Data Retention

Enquiry data from non-clients is deleted after 12 months. Project-related data for active or past clients is retained for 7 years in accordance with Australian tax and business record-keeping requirements.

18. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in delivering our services, solely for that purpose and subject to confidentiality obligations. We may also disclose information if required by Australian law or a government authority.

19. Cross-Border Disclosure

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information consistently with the Australian Privacy Principles.

20. Direct Marketing

We do not send unsolicited marketing communications. We comply with the Spam Act 2003 (Cth) in all electronic communications. If you have opted in to receive updates from us, you may unsubscribe at any time by contacting us.

21. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

22. Your Rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request corrections, request deletion where legally permissible, and withdraw consent to contact you at any time. To exercise any of these rights, contact us at hello@meridiandigital.com.au. We will respond within 30 days.

23. Complaints

If you believe we have not handled your personal information correctly, please contact us first at hello@meridiandigital.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

24. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

25. Updates to This Policy

We may update this policy from time to time. The current version will always be available on our website. Continued use of our website or services constitutes acceptance of the updated policy.

Contact

For any questions regarding these terms or your privacy, contact us at: Meridian Digital Services hello@meridiandigital.com.au Australia